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This section explains:

  • how we may collect, use, store and transfer different kinds of personal data;
  • how we divide these data into groups in this privacy policy;
  • the circumstances in which we might aggregate data or collect Special Categories of Personal Data; and
  • what will happen if you fail to provide us with your personal data when we request it.

Types of data

We may collect, use, store and transfer different kinds of personal data about you.  We have grouped this together follows:

  • Account Data includes details about payments to and from you (including details of disbursements paid to a third party on your behalf) and details of services you have purchased from us.
  • Contact Data includes billing address, personal address, email address, social media handles, and telephone numbers.
  • Financial Data includes bank account and payment card details.
  • Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, photographic ID, and gender.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website, or, where applicable our social media sites.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Usage Data includes information about how you use our website, social media sites, products and services.

Aggregating data

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose.  Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity.  For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature or to see the percentage of people who have opened a particular email bulletin.  However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

Special Categories of Personal Data

In general, and with the exception of the specific circumstances and groups listed below, we do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).  Nor do we collect any information about criminal convictions and offences.

In respect of Candidates, we may collect Special Categories of Personal Data (for example, about your racial background or your state of health) for equality and diversity monitoring purposes, but we will obtain your express consent first.

In respect of Employees (including situations in which Candidates become Employees) we may collect Special Categories of Personal Data about you for employment and for equality and diversity purposes, as we explain in our Privacy Notice for Employees.

In respect of Clients and individuals connected to Clients, we may collect Special Categories of Personal Data, which you or others provide to us in respect of our provision of legal services to clients, being information relevant to a legal claim or action or to another legal issue in respect of which we are instructed.  Such data may include information about your race, ethnic origin, politics, religion, trade union membership, genetics, biometrics (for ID), health, sex life or sexual orientation.  We will use such information in respect of the provision of legal services only and our processing of such data will be either: (i) necessary for the establishment, exercise or defence of legal claims; (ii) necessary for the purposes of carrying out the obligations and exercising specific rights of the controller or of the data subject in the field of employment and social security and social protection law; or (iii) both (i) and (ii).

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, a contract to provide you with legal services).

In such cases, we may have to cancel the service you have with us, or we might be unable to start providing the services, but we will notify you if this is the case at the time.